Progressive Infotech (Workelevate) Recognized as a Niche Player in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools
Are these digital workplace challenges bothering you?
- Supporting work from anywhere, anytime, and on any device 24x7.
- An explosion in the variety and versions of end points to support.
- Managing endpoint visibility and compliance.
- Endpoint security management with the advent of hybrid and remote work.
- Lack of a framework for process management and change management.
- The need to recruit & incur additional costs in onboarding a specialist.
- Risk of downtime, lost productivity, and compromised employee experience.
Bridge The Gaps
Enable Faster Digital Workplace Management
A modern workplace is all about seamless processes and lightning-fast collaboration. Navigating across multiple business applications and productivity tools, your end-users adapt to the change but struggle due to the increasing clutter. Digital Workplace Management Services allow you to clear the clutter, centralize the processes, and bring ease & flexibility for your end-users.
Turning to service automation helps modernize services and speed response times. Leveraging the automation approach, Driving digital workplace support for remote and in-office employees, service automation helps modernize services and speed response times. Leveraging the automation approach, Progressive's digital workplace management delivers 360° employee support services while enhancing your endpoint visibility for data-driven decision-making.
Powered by Workelevate
Leveraging Automation To Drive Digital Dexterity
Workelevate is a powerful platform for digital workplace management, seamlessly addressing employee support requests and enabling automation through advanced technologies such as AI, machine learning, and NLP. With an omnichannel AI chatbot, end-users can resolve repetitive queries on their own, while live remote services offer end-user device and business application support.
Moreover, Workelevate goes beyond IT and admin support, featuring an HR chatbot that streamlines HR support and communication. Seamlessly integrating with ITSM, HRMS, and messaging platforms, Workelevate is a powerful platform that empowers businesses of all sizes to enhance their hybrid work support, streamline ticket management, and accelerate their digital workplace management.
Embrace The Future of Work – Benefits of Digital Workplace Management
Improved Employee Experience
Elevate your employees' experience with modern technologies, making them happier, faster, and more productive. Measure digital workplace success using experience level agreements (XLAs) and ensure a productive environment with integrated 24x7 support for your employees to perform better.
Secured Digital Workplace
Progressive's 24x7 Security Operations Center proactively monitors, identifies, and responds to endpoint threats. It features User & Entity Behavior Analytics (UEBA) for advanced protection against malware, ransomware, and other cybersecurity threats, safeguarding your workplace against digital threats.
Centralized Support
We provides a single point of contact for efficient workplace support, with self-service conversational AI and live remote support available 24x7. Our experience management console allows real-time analysis, providing a centralized interface to manage digital workplace support services.
Faster Customer Service
A well-managed digital workplace can lead to happier employees, translating into happier customers. By providing employees with the necessary tools to offer customer service at a faster pace, digital workplace management results in higher customer satisfaction.
Reduced Support Costs
Our managed digital workplace services help reduce support costs by empowering end-users with self-service digital workplace tools. Employees can solve around 40% of common issues without helpdesk support, resulting in significant cost savings for your organization.
Better ROI
We understand your end-users' requirements and craft our services accordingly. Using an ROI calculator, we provide a customized digital workplace management offering that aligns with your strategy and ensures maximum return-on-investment for your business.
Managed Digital Workplace Services – FAQ's
What are some common digital workplace challenges?
Some common digital workplace challenges include supporting work from anywhere, anytime, and on any device 24x7, managing endpoint visibility and compliance, managing endpoint security with the advent of hybrid and remote work, and the lack of a framework for process management and change management.
How can digital workplace management services help simplify processes for end-users?
Digital workplace management services help simplify processes for end-users by centralizing processes and clearing clutter, delivering self-service capabilities, and eliminating 40% of common support requests that are repetitive through service automation.
What is end-user experience management?
End-user experience management is a service that helps businesses monitor and address any issues that may be impacting the end-users' experience and focuses on improving it continuously.
What is endpoint security management?
Endpoint security management is a service that offers comprehensive protection by carefully monitoring and managing endpoints in accordance with your company's requirements and policies, safeguarding all endpoints throughout your business network from cyber-attacks.
How can a well-managed digital workplace improve employee retention?
A well-managed digital workplace improves the overall employee experience, driving and achieving enterprise-wide digital dexterity, and focusing on retaining top talent while ensuring that their digital needs are taken care of, resulting in better experience, thus, higher employee retention rates.
