Progressive Infotech (Workelevate) Recognized as a Niche Player in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools
Field Ops Service Desk
Businesses are adopting disruptive, transformative technologies to deal with field operation challenges, as the tech-driven advantages can help improve visibility and gain a performance edge. Packed with a rule-based chatbot, knowledge-base, and live support, Workelevate Field Ops service desk enables robust support for field executives by offering omnichannel access for service requests, anytime, anywhere, and on any device. While admins can monitor field performance, front-line executives can deliver a better customer experience with maximum efficiency.
All-in-One Field Support Services
Packed with all the Features to Take the Right Action
- Mobile Field Services
- Field Performance Monitoring
- Customer Experience Management
- Order Management
- Content Repository / Knowledge-base
Make frontline employees deliver better!
Know how WORKELEVATE drives Field Service Desk Efficiency with Self-Service Capabilities
Automation-led Processes
By automating repetitive tasks, processes, and workflows, WORKELEVATE enables automation-driven flexibility to plan, assign, track, prioritize and execute field service activities.
Remote Support
Personalized 24/7 self-service support enables frontliners to find accurate resolutions in seconds on any channel or device along with live remote assistance, anywhere.
Eliminate Contact Center Burnout
Field service resolutions can get hectic as a wide range of situations can arise. Rethink field performance with the right tools integrated across your service delivery mechanism.
New Levels of On-field Productivity
Supercharge your workforce with knowledge-base, next best-actions and streamlined support to reach new milestones and get maximum results from field operations.
